Purpose of the job
Processing, validation, negotiation and payment of individual broker specific portfolios of both motor and non-motor claims for both Personal Lines and Commercial classes of business.
Working closely with an allocated portfolio of brokers, the Portfolio Claims Specialist will train and coach binder and outsource brokers to make claims validation determinations in line with CIB Standard Operating Procedures within a defined mandate. The Claims specialist will furthermore action all claims that exceed the Brokers’ mandate.
The Portfolio Claims Specialist may furthermore assist with complex and high value claim determinations (for both Motor & Non-Motor, within both Personal Lines and Commercial classes of business)
The Claims Specialist will process, validate and negotiate all liability claims in line with the Liability SOP and Guidelines as well as work closely with the Portfolio Claims Manager on all litigation matters.
Main purpose of the job
The main purpose of the underwriting department is to evaluate the risk of insuring a particular person/ asset/ building/ business. The underwriter is responsible for accepting liability and setting the appropriate premium pricing for the insurance policy. The underwriter would furthermore decline unfavorable risks in accordance with the prescribed underwriting guidelines and policy wording.
Doing daily amendments to a client’s existing cover, as well as processing monthly/ annual renewals of policies forms part of the day to day responsibilities of an underwriter.
CIB liaises directly with Brokers, and not the client/ policy holder. Service delivery is our main distinguisher from our competitors and individual performance is mainly measured on the quality and turn-around times of service offering.